from unexpected repair and replacement costs
what is home protection?
Our home protection consists of a service contract for your home's major systems and appliances. we protect you from repair and replacement costs associated with our covered items.
While we strive to cover most unexpected major household expenses, our plans do not cover everything. Coverage limitations do apply and can be found in the terms & conditions section of this website. You will be required to pay the lesser of a trade call fee or the actual cost of the service to your selected contractor for each service request. Further, if your selected contractor provides repairs or replacements to items not covered, or charges more than our allotted coverage limits, you will be required to pay those expenses.
what makes us different?
we believe that by empowering you and honoring our commitments, we will transform our industry for the better
We empower you to choose your own licensed contractors for all required services. Unlike traditional home warranty companies that have limited pools of contractors in their networks, you will be ensured of prompt, reliable service by having the whole market at your disposal. Of course, we are here to assist you in finding the right contractor if you so choose.
How it works (our claims process)
Call customer service at (888) 509-2916
Call us to make sure the item in question is covered by your plan, get a claim number, and get recommended contractors (if you choose).
schedule your local contractor
Schedule the local contractor of your choice to come to your home and diagnose the problem.
call us back after your contractor has diagnosed the problem
Call us back after the contractor has diagnosed the problem, but prior to the repair. We will speak to you and your contractor to determine the approved dollar amount that we will cover.
authorize the contractor to perform the work.
In this step, the contractor performs the work to get your home back in working order.
call us back after the work is performed to your satisfaction
Call us after you are satisfied with the work, and we will arrange our portion of the payment to the contractor. You will be required to pay the lesser of a trade call fee or the actual cost of the service to your selected contractor. Further, if your selected contractor provides repairs or replacements to items not covered, or charges more than our allotted coverage limits, you will be required to pay those expenses.