Frequently asked questions

General

Q: What does “Achosa” mean?

    A: Achosa means "the power to choose." Achosa defines our mission: to provide customers with the best experiences by empowering them to select the right contractors for their homes.

Q: What makes Achosa different?

    A: What makes Achosa unique is the power given to homeowners to choose their contractors. When you have coverage with us, you are in control. Your contractor on your schedule – as it should be.

Q: What is a home warranty?

    A: Great Question! A home warranty is service contract that protects against the regular breakdowns of essential appliances and systems in a home. For a complete list of what is eligible for coverage, please see our terms and conditions.

Q: Why do I need a home warranty if I already have homeowner’s insurance?

    A: Homeowner’s insurance covers real and personal property damage due to rarely occurring events such as fire and theft. It does not protect against the regular breakdowns of essential appliances and systems in a home.   

Q: How can I contact Achosa?

    A: You can contact us by calling our customer service line at (888) 509-2916 or emailing us at [email protected]

Q: I’d like to purchase a home warranty for myself, how do I get started?

    A: Amazing! If you are a current homeowner and would like to purchase a home warranty, click on "Homeowners" in the toolbar, and then click on "Order Now." From there you can follow our simple process to purchase your home warranty. 

Q: How do I start a claim/service request?

    A: To initiate a service request, just call us at (888)509-2916 and one of our Customer Service Representatives will be happy to walk you through our simple process. It is important to note that BEFORE any work is done on your home, you must call us at (888)509-2916 and get approval over the phone by one of our Customer Service Representatives. For more information, you can download a PDF outlining our entire service process by  clicking here , and/or you can watch the video below.

 


Q: How do I know if my service request will be eligible for coverage with the contract?

    A: When you call one of our Customer Service Representatives at (888) 509-2916 to initiate a service request, we will validate that your request is eligible for coverage with your Plan. However, we cannot tell you if your service request is actually covered until the technician has diagnosed the issue. A complete list of what is included and what is excluded in your plan can be found in your contract.

Q: I know I can choose my own licensed contractor, but what if I can’t find one in my area or don’t know how to choose the right one for my needs?

    A: If you are having trouble finding a contractor in your area, a Customer Service Representative will be happy to help. The number to call is (888) 509-2916.

Q: Do I have to pay the contractor for the service fee associated with my issue?

    A: If your service request is approved by a Customer Service Representative, you will be required to pay a trade call fee associated with your specific plan. The trade call fee goes directly to the technician. Also, if your selected contractor provides repairs/replacements to items not covered under your plan, or charges more than our allotted coverage limits, you will be required to pay for those expenses.

Q: What is my contract number?

    A: To find your contract number please look at your invoice, call a Customer Service Representative at (888) 509-2916, or email us at [email protected] If you e-mail us, please include the address covered by the contact as that is our primary identifier.

Q: How do I know if my service request will be eligible for coverage with the contract?

    A: When you call one of our Customer Service Representatives at (888) 509-2916 to initiate a service request, we will validate that your request is eligible for coverage with your Plan. However, we cannot tell you if your service request is actually covered until the technician has diagnosed the issue. A complete list of what is included and what is excluded in your plan can be found in your contract.

Q: What is covered under the contract?

    A: For home sellers, our Advantage plan includes: Attic & Exhaust Fans, Central Air Conditioning, Central Heating, Code Violations, Dishwasher, Electrical System, Garage Door Opener, Garbage Disposal, Kitchen Refrigerator, Built-in Microwave, Oven/Range/Cooktop, Plumbing & Drains, Roof Leaks, Sump Pump, Washer & Dryer, and Water Heater.

    Homeowners and home buyers can choose between the Advantage and the Advantage Plus plans. Our home buyer’s Advantage and Advantage Plus plans include the exact same list of items covered above. The only difference between Advantage and Advantage Plus is the maximum annual coverage limits for Central Air Conditioning, Central Heating and Water Heaters. A  l imited number of areas can also purchase our home buyer’s core option. This core offering excludes Central Air Conditioning, the Kitchen Refrigerator, and Washer & Dryer from our Advantage service line.  

    In addition, homeowners and home buyers can add coverage on Additional Refrigerators, Stand-Alone Freezers, Jetted Bathtubs, Ductless Mini-Split Systems, Saltwater Pool & Spas, Pool & Spas (with Shared Equipment), Additional Pools or Spas, Water Softeners, Well Water Pumps, Septic Systems, and Stand-Alone Ice Makers. Further, they can add our Conserve option to assist with energy efficient upgrades and our Non-Owner-Occupied option for rental properties.  

    OUR PLANS DO NOT COVER EVERYTHING ASSOCIATED WITH THE ABOVE EQUIPMENT. Coverage limitations do apply and can be found in the terms & conditions section of our website.

Q: Can I order online?

    A: If you are a current homeowner and would like to purchase a home warranty, click on "Homeowners" in the toolbar, and then click on "Order Now." From there you can follow our simple process to purchase your home warranty. 

Q: When does coverage begin?

    A: Coverage for homeowners will begin 30 days after purchase. For home buyers, coverage generally begins the day of closing. You can call customer service at (888) 509-2916 for your exact coverage start date.